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The Technical Solutions Hotline Program is the most comprehensive, active and preventative solution for your business technology needs.
Number one, you receive our Priority Live Help Service. Should you have any trouble with any computer, laptop or server, or any other electronic device in your office you can call our 800 number and receive unlimited professional support while enrolled.
The program also includes a complete suite of software, including, but not limited to, remote backup, keeping all of your valuable files safe from any disaster and a complete set of active protection products, keeping your computer safe from hackers, viruses and other unwanted intrusions.
A special non technical business service is the professional-grade conference calling line that will accommodate up to 96 callers.
Below are some more details about the Technical Solutions Hotline package. |
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| Remote Support |
Certified, licensed technicians available via Phone or Live Chat help you solve challenges big or small including: software installation, operating system issues, PC maintenance, virus and spyware issues, smart phone applications, drivers, printers, scanners, Internet, e-mail, and much, much more. |
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| On-Site Support |
Need more support? One of our 14,000+ licensed/trained/insured technicians will come to your home or business to fix your technical issues at a special discounted member rate of $99 per hour. These are the same professionals that service giant corporations including Google, Sun, Vonage, and more. |
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| Anti-Virus, Anti-Spyware Sftware |
| Class I Anti-Virus and Anti-Spyware software blocks concealed programs that track online and offline activities including password stealers, Trojans, worms, keystroke loggers, and other malware. |
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| Beyond Computers |
Technical Solutions will help you with more than just your computer. We support hundreds of devices, including:
- Front Projector & Screen Setup
- TV & Video Setup including Video Conferencing
- Calibration & Mounting Services
- Media Control Installation
- Speaker & Surround Sound Setup
- IPods and other Personal Media Devices
- Portable Gaming Devices
- Gaming Console Setup
...and more! |
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| Secure Data Backup/Recovery |
Never lose work files or other critical documents again, with our secure Data Backup and Storage service. Your membership comes with 5GB of data backup at no additional cost. Whether it’s documents, spreadsheets, e-mail, MP3 files, photos, contact files, business inventory, or taxes, you need to make certain your critical assets are protected. You live your professional life electronically; backing up with our remote, offsite backup service ensures your electronic life will be intact when disaster strikes.
- 5GB of remote, secure data backup
- 256 bit AES encryption
- Maximum compression conserves storage & bandwidth
- 2 redundant storage facilities, thousands of miles apart
- 24/7 file recovery |
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| System, Registry, and Internet Cleaner |
System Cleaner deletes redundant files on your hard drive, freeing up valuable space and speeding up your computer’s operations. Every day, your hard drive gets littered with file fragments and debris you can't see. Gunk from daily usage and Internet surfing can build up over time, slowing down system performance and leaving a trail of your web browsing habits for anyone to see.
System Cleaner helps business computers operate more efficiently
- The default settings are safe – System Cleaner only finds items that can be safely deleted
- Seeks out all this gunk and clears it out reliably and safely, streamlining and optimizing your system’s performance
Registry cleaner fixes issues with your computer's registry that can slow down your computer or even render it useless. Keeping a clean and streamlined registry is essential to ensuring your computer is running quickly and efficiently.
- Speed up your computer and keep it running at its best
- Actively prevent crashes and data loss
The documents you work on…the images and movies you view…the web sites you visit. Your web browser saves data about your activities to your hard drive. Internet Cleaner wipes out all those temporary files that sneak onto your hard drive while you are online, and lurk there, tracking your movements or corrupting your data.
Internet Cleaner protects your privacy by preventing web browsers from saving unnecessary web page content to your hard drive.
- Maintains the convenience of Windows® and web mechanisms like cookies and favorites
- Deletes unsolicited data regularly so that no one can track what you do on your computer |
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| Anti-Phishing, Anti-Spam Software |
| Software blocks and filters web pages and scams that attempt to steal credit card data and other personally identifiable information. Also blocks unwanted email. |
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| Software Firewall |
| Automatically secures the customer's internet connection and helps prevent outsiders from accessing their computer or network. |
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| Digital Vault |
| Application that locks up confidential files in an encrypted vault on the hard drive, safeguarding sensitive files from theft. |
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| File Shredder |
| Software tool ensures that no traces of deleted or sensitive files remain on a computer. |
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| Keylogging Defense |
| Eliminate online identity theft with our Keylogging Defense System™. Every keystroke is encrypted at the keyboard level and then rerouted directly to your browser, bypassing all those would-be intruders trying to steal credit card numbers or Social Security Numbers. Keylogging Defense System™ automatically turns on when browser is launched to protect against new and existing keyloggers; monitors system continually so it cannot be subverted. |
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| Conference Calling Line |
| Our Conference Calling Line is a convenient and professional way to get multiple parties on the same call. Many businesses use similar services, and pay heavily for them. We're including this service for all members. |
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